Frequently Ask Questions


Credit Card Processing

  • What is a merchant account?

    A merchant account is an agreement between your company and an acquiring entity which entitles you to accept credit card payments. A merchant account is required to accept credit card payments.

  • Can Accepta help me obtain a merchant account?
    Yes, Accepta can help you find and implement the best value offer on merchant services.

  • Which credit/debit cards will I be able to accept?
    You will be able to accept all major credit cards: Visa, MasterCard, Discover, UnionPay, Diners Club and associated brands, American Express and debit cards.

  • Do I need a card terminal or “swipe machine” to accept credit card payments?
    If you have a store front, mobile, or accept walk-in payments; yes. You do not need a card terminal or “swipe machine” if you payments through a webpage (shopping card), over the phone or monthly subscription plans.

  • What types of capture devices does Accepta support?
    Accepta offers a wide variety of payment capture devices, virtual terminals, interactive voice response system (IVR), and online payments. Accepta services can also be extended to third-party systems through an API.

  • How do I begin accepting credit card payments?
    In order to begin accepting credit card payments you will need a merchant account, a payment capture device, and/or a payment interface.

  • What is the difference between qualified and non-qualified rates?
    Qualified rates are for qualified transactions, which are generally referred to card present transactions. “Card present” really means that you physically saw/swipe the card on device

    Non-qualified rate apply to transactions that involve internationally issued cards (where card issuing entity is located outside the merchant account country or region), corporate, and rewards credit cards. There are also specialized transactions like eCommerce and over the phone (IVR), that fall into non-qualified rates (a.k.a. card not present transactions).

  • What is the difference between a monthly fee and a monthly minimum?
    Monthly fees are the flat amount a merchant pays to keep the merchant account open. This is generally around $10 per month. Some processors might charge up to $50 per month.

    A monthly minimum fee is similar to a monthly fee. It ensures there is minimum activity in the merchant account. Merchants pay a minimum amount per month, even if they do no transactions. However, if the merchant does do a certain level of transaction the monthly fee disappears. In general, monthly minimum fees are much better than monthly fees.

    Here’s an example: if you process $1,000 in credit card sales over a month, and let’s say your credit card fees totaled $22.20 for that period. If your monthly minimum is set to $25, you would be charged $2.80 ($25.00 – $22.20) for the month. That’s much better than a flat rate of $25/mo. In general, monthly minimums are achieved with around $2000 in credit card sales.

  • ACH Processing

  • Can my company benefit from ACH processing?
    Yes, most businesses can benefit from ACH processing. If your business requires to bill for a service or are generate payments to other entities or persons you can benefit from ACH transactions. ACH will allow you to accept payments via the phone, online, and convert traditional checks received into electronic items.

  • What are the advantages of ACH over other types of payments?
    There are many advantages to ACH payments – faster settlement timeframes, shorter return notification windows and automated return re-submission. This coupled with a low cost per item in comparison to other payment systems such as wire transfers and credit cards make it an attractive payment system for many businesses.

    • ACH transactions have the lowest cost associated with any payments system.
    • An ACH payment is typically more secure than sending money by other means. This is because the ACH Network that this transaction passes through is completely automated and in order for the transaction to be processed, all of the banking information has to be completely verified and authorized, and they need to abide by the Operating Rules.

  • How fast do I receive ACH funds?
    Funds are usually settled in 3 – 5 days through a regular ACH transaction.

  • What is ACH?
    ACH stands for Automated Clearing House. An ACH transaction is an electronic money transfer between participating financial institutions. The automatic clearing house network (ACH Network) is processing and delivery system that provides for distribution and settlement of electronic credits and debits among financial institutions. Common applications include direct deposit for payroll and direct debit for automated loan payments, etc.

    In 2000, the ACH began releasing a wave of new applications collectively referred to as “e-check” applications. These applications make it possible to accept payments by phone, online, and even the conversion of mailed in checks to electronic items.

    Another variant of ACH transactions are “Same Day ACH” where payments and settlement are initiated and settled the same day. Also, “Real Time Payments” transactions might be also available, where payments are initiated and settled almost instantaneously.

  • Online Payment Gateways

  • What is a payment gateway?
    A payment gateway is a technology application/service offered by a payment processing service provider for accepting electronic payments. Its primary function is to securely receive and process payments such as debit cards, credit cards, or ACH Payments. Payment gateways allow merchants to receive payments online, by phone, or integrated API.

  • Why does my business need to accept online payments?
    Because your customers and suppliers are demanding the convenience of remotely paying bills.It will also help your business run more smoothly while increasing your cash flow. Accepta makes it easy to accept online payments, improve your customer’s experience level, lower your operational costs, and enable recurring payments. Its win-win for you and your customers.

  • Can I process both ACH and credit card payments through one payment gateway?
    Yes, although ACH and credit card payments rely on different settlement networks, you can funnel all payment activities through a single gateway regardless of activity type.

  • How does a payment gateway work?
    When a customer enters their payment information in the payment application (online, over the phone, or other integrated software), the gateway requests payment from the customer’s issuing bank verifying both the accuracy of the account data and availability of funds. Once the information is validated, the gateway sends requests the funds transfer, deposits the payment, and sends the transaction details to your merchant account. All of this takes place instantly and is completed in a matter of seconds.

  • Technology Questions

  • What is a POS?
    A POS, or point-of-sale, is a combination of hardware and software system that allows business owners to manage the day-to-day operations of their business, complete transactions, and take in data for analytics and reporting purposes.

  • What is EMV?
    EMV, short for EuroPay, is a technical standard for smart payment cards and for payment terminals and automated teller machines which can accept them. EMV cards are smart cards (also called chip cards or IC cards) which store their data on integrated circuits rather than magnetic stripes, although many EMV cards also have stripes for backward compatibility.

  • What is a Virtual Terminal?
    A virtual terminal is a secure web-based interface that allows a merchant to process credit/debit card, ACH and check payments from any device that has an Internet connection.

  • Chargebacks

  • What is Dispute Manager?
    The dispute management process is handled through an online portal that lets you take immediate steps to review, respond, and monitor chargebacks.

    The tool eliminates the need for paperwork to be mailed or faxed, which leads to easier and more efficient resolutions.

  • What is a chargeback?
    A chargeback is when a cardholder disputes a transaction, they do not recognize or believe was done in error.

    The most common claims for chargebacks are:

    • Incorrect amount charged to the cardholder.
    • Item not received.
    • Items or services not as described.

    The chargeback system is run by the card brands (Visa, MasterCard, Discover, American Express, etc.).

    If you receive a chargeback notification in the mail, please respond as quickly as possible. There are time limitations and if the response date has passed, you may be left with little recourse to dispute the chargeback.

  • Privacy, Security, and Compliance

  • What is PCI-DSS Compliance?
    The Payment Card Industry Data Security Standard is an information security standard for organizations that handle branded credit cards from the major card schemes. The PCI Standard is mandated by the card brands but administered by the Payment Card Industry Security Standards Council.

  • Is Accepta PCI-DSS compliance?
    Yes, Accepta is PCI-DSS Level 1 certified

  • How does Accepta protect cardholder data?
    Accepta protects all cardholder data in compliance with the payment card data security standards (PCI-DSS).