Job Summary
Responsible for delivering technical support for payment platform and applications. Provide technical operations support for our payment platform; with focus on minimizing impact to Customers and internal users. Monitor the infrastructure and be a key stakeholder in the company’s Change Management processes. Regularly perform data analysis to determine payment platform performance and identify areas of improvement.
Requirements
Associates Degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience
3+ years’ experience working in a technical or support role
Telecommunications, data network, or application server environment, plus 1-2 years in a NOC role preferred
Experience in creating, utilizing, and maintaining technical documentation
Skills/Abilities
Keen attention to details
Strong analytical and critical thinking skills
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
A purposeful individual who thrives working in a challenging environment
Strong written and verbal communication skills in English and Spanish
